Privacy Policy
Last updated: 23 July 2026
Introduction
I am committed to protecting and respecting your privacy. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit this website, make an enquiry, or book counselling services.
This website is operated by:
Regane Wilkes | Regane Wilkes Counselling Service
Email: regane@rwcounselling.uk
Telephone: 07518510012
If you have any questions about this Privacy Policy or how your information is handled, please contact me using the details above.
What Information I Collect
I may collect and process the following information:
• Your name
• Email address
• Telephone number
• Information you provide through contact or booking forms
• Information relating to appointment requests
• Technical information such as IP address, browser type and website usage data
Please avoid including highly sensitive personal information or detailed clinical information when using the website contact form.
How I Use Your Information
I use your information to:
• Respond to enquiries
• Arrange appointments and consultations
• Provide counselling services
• Maintain appropriate records
• Improve the website and user experience
• Comply with legal and professional obligations
I will only collect and use personal information where there is a lawful basis for doing so.
How Your Information Is Stored
Reasonable steps are taken to ensure that personal information is stored securely and protected from unauthorised access, loss or misuse.
Information submitted through this website may be stored securely through website and email service providers used to operate the business.
Sharing Information
Your information will not be sold or shared with third parties for marketing purposes.
Information may only be shared where:
• You have given consent
• It is required by law
• There is a serious risk of harm to yourself or others
• Professional or legal obligations require disclosure
Any disclosure will be kept to the minimum necessary.
Website Analytics and Cookies
This website may use cookies and analytics tools to understand how visitors use the website and to improve its performance.
Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.
How Long Information Is Kept
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, insurance and professional requirements.
Your Rights
Under UK data protection law, you have rights regarding your personal information, including the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of personal data in certain circumstances
• Restrict or object to processing in certain circumstances
• Request a copy of your data
If you wish to exercise any of these rights, please contact me.
Complaints
If you are unhappy with how your personal information has been handled, you can raise your concern with me in the first instance.
You also have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be published on this website.
Confidentiality and Its Limits
Information shared through counselling services is treated with respect and confidentiality.
However, there are circumstances where confidentiality may need to be limited. This may include situations where there are concerns about the safety or wellbeing of a child, young person or vulnerable adult, where there is a risk of serious harm to an individual or others, or where disclosure is required by law or professional obligations.
Where information needs to be shared, only the information necessary to address the concern will be disclosed, and this will be done in accordance with relevant safeguarding procedures, legal requirements and professional ethical standards.
Further information about confidentiality, safeguarding and information sharing will be discussed as part of the counselling agreement before counselling begins.
Children and Young People
I provide counselling services to children and young people as well as adults.
When enquiries are made on behalf of a child or young person, I may collect personal information from a parent, carer, or the young person themselves in order to respond to enquiries, arrange appointments and provide counselling services.
I am committed to protecting the privacy and wellbeing of children and young people. Personal information relating to children is handled with particular care and in accordance with UK data protection legislation.
Where appropriate, consent and information-sharing arrangements will be discussed with parents, carers and young people at the start of counselling, taking into account the age, understanding and best interests of the child or young person.
Please do not include detailed personal, medical or safeguarding information when submitting an enquiry through the website contact form.
Safeguarding
The safety and wellbeing of children, young people and vulnerable adults is taken seriously.
Information shared in counselling is treated confidentially. However, there are circumstances where confidentiality may need to be broken if there are concerns that a child, young person or vulnerable adult is at risk of significant harm, or where there is a legal obligation to disclose information.
Where appropriate and safe to do so, concerns will be discussed with the individual and/or parent or carer before information is shared.
Any disclosure will be limited to the information necessary to safeguard those involved and to meet legal and professional responsibilities